Policies

Violation to anyone of these policies may result, at Servers-R-Us sole discretion, on the termination of the contract of service between us and the Customer.

The examples named in this lists are non-exclusive, and are provided solely for guidance to Servers-R-Us' Customers. If you are unsure whether any contemplated use or action is permitted, please contact us through our CONTACT page, or directly e-mail us to webmaster@servers-r-us.com and we will assist you. Please note that the actions listed below are also not permitted from other Internet Service Providers on behalf of, or to advertise, any service hosted by Servers-R-Us, or connected via the Servers-R-Us or its providers networks. Furthermore, such services may not be advertised via deceptive marketing policies, as defined by the Federal Trade Commission Deception Policy Statement.

Security Policies:

Customers may not use Servers-R-Us' network as to attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the Customer, logging into a server or account the Customer is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization's security policy.

Customers may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mailbombing, or other deliberate attempts to overload or crash a host or network.

If your server is the initiator or target of a denial of service attack that adversely affects our/somebody else network, we will terminate your account without warning and you will be held responsible for any charges that may result from this action.

Servers-R-Us will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate systems or network security may incur criminal or civil liability.

Privacy Policies:

All information provided to Servers-R-Us by our Customers will remain 100% confidential and not sold to anyone.

Servers-R-Us has no tolerance for spam originating from our customers, or from our customers' customers, or for spam advertising web sites of our customers or our customers' customers.

Servers-R-Us does not deal with your customers or their customers etc. We hold our customers responsible for dealing with spam from or about their section of the network.

If we get a first complaint, we will forward it to you. If we don't receive a response indicating the complete resolution of the complaint within 24 hours, we may drop the section of IP space involved in the spam complaint until we are convinced that the problem is resolved. In particular, we are concerned with spam that not only originates from your part of the network, but also that advertises sites hosted on your network.

If we get repeat complaints and it is clear that the problem has not been resolved, we may blackhole the section of IP space involved in the spam complaint until we are convinced that the problem is resolved. If so, we will contact you as soon as is feasible.

We reserve the right, to drop the section of IP space involved in spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer's network, or if denial of service attacks are originating from your network.

In certain rare cases, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as is feasible.

Customers must provide us with, and keep current, good contact information. E-mail, fax, and telephone contacts are used, in that order of preference.

Customers must educate their employees and customers about spam, so that it does not become a problem for them, or for us. If a Customer of Servers-R-Us sells accounts on our system(s), they must provide an Acceptable Use Policy at least as restrictive as our own.

Customers must promptly investigate and deal with any spam or other abuse complaints forwarded to them.

Content Policies:

Customers are prohibited from transmitting on or through any of Servers-R-Us' services, any material that is, in Servers-R-Us' sole discretion, unlawful, obscene, threatening, abusive, libelous, or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law.

Servers-R-Us' services may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of United States or state regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. Servers-R-Us reserves the right to remove such illegal material from its servers.

Operation Policies:

• Bandwidth Charges

Higher levels of traffic will incur overcharges on a monthly basis, according to the rates established in the contract of services provided by Servers-R-Us to the Customer.

Servers-R-Us and/or its providers provides full access to industry standard MRTG web reports for network traffic monitoring and reporting. We also provide graph that represents Customer's monthly usage, according to the industry-standard "95th Percentile" system. The bandwidth analysis total reflects the bandwidth month's total of 95th measurement column in Kbps. The conversion takes place through another report to convert Kbps to Gbps.

Other policies:

The Customer is responsible for keeping his billing and contact data with Servers-R-Us up-to-date and accurate. Furnishing false data on any contract or application, including fraudulent use of credit card numbers, is grounds for immediate termination, and may subject the offender to civil or criminal liability.

Customers agree to supply appropriate payment for the services received from Servers-R-Us, in advance of the time period during which such services are provided.

Customers agree that all setup fees are non-refundable once setup is completed.

Customer is aware that if he or she is paying by credit card, prepayments will be billed and charged automatically, and that Servers-R-Us may apply the amount due to the provided card at any time.

All invoices are sent to customers via e-mail.

Customer understands and agrees that Servers-R-Us shall not be responsible for any charges or expenses that customer may incur resulting from overdrawing customer's bank account or exceeding customer's credit card limit as a result of an automatic or manual charge generated by Servers-R-Us.

Returned checks will incur an administrative fee of US$25.

Timely payment is crucial. All accounts that are past due by more than 5 calendar days are subject to 10% late Fee and interruption of service(s) without further notice. With all disconnections, a $50.00 reinstatement fee will apply to reactivate the service(s) again.

If Customer's account is in default and their account is sent to collections, Customer will be responsible for any collections fees that may apply.

If you have any questions concerning the above stated policies, then please make contact with us through our CONTACT page, or e-mail us to webmaster@servers-r-us.com