Frequently Asked Questions

1. About Available Server Configurations

   • Which server configurations does Servers-R-Us provide?

     Hardware configurations are defined by the type of CPU, the amount of RAM and the hard disc drive (HDD) capacity.

     The availability of CPUs and HDDs on the market changes constantly, as faster CPUs and "bigger" HDDs become cost-effective.

     Within this changing context, Servers-R-Us provides a low-end, one or more mid-end and a high-end configuration, that can be fine-tuned by the customer, according the his/her particular requirements.

     Our current server configurations are displayed at our PRICE LIST page.

     Software configuration is a little more stable, although OS and Web Servers newer versions become available from time to time.

     Our servers include a Operating System, a Web Server and a Web based Control Panel, as described in our PRICE LIST page.

   • What if I have some special requirements?

     If Servers-R-Us' standard configurations does not meet your requirements, please make contact with us through our CONTACT page, or e-mail us at info@servers-r-us.com and explain your hardware and/or software requirements; we will get back to you with an offer to meet your needs.

   • What happens when the server I rent becomes outdated?

     Hardware and software configurations become outdated as faster CPUs, "bigger" HDDs and better software becomes available.

     Every 12 months we will review your hardware configuration and we will adjust the rent you pay to reflect the fact that you have an older server. The reduction on the rent may be not so significant, since most of the rent one pays will cover data traffic costs, but you know you will be paying less for your server, as this one becomes older.

     Moreover, you are free to upgrade your server if and when you consider this to be required; see questions and answers "About Contract" bellow.

2. About Pricing and Payments

   • What is included in the rent I would pay?

     The rent you pay includes the server configuration of your choice, connected to the Internet and running; a certain amount of monthly data traffic, forfeited; support from Servers-R-Us for the following items: provide you with account data for your system (payments history, payments schedule, payments due), provide you with data traffic statistics (bundle contracted data traffic VS actual data traffic per month), allocate IP addresses for virtual Web servers and other uses, as needed, configure Domain Name Servers, change your User Profile, such as contact data and other.

   • How can I pay the rent for a server?

     There are four possible ways to pay rents: credit card, wire transfer, check or money order. You decide which payment method you prefer when ordering your server. The pay method of your choice may be changed 21 days before next payment is due, with a written communication to Servers-R-Us.

     Credit card payments will be processed at the date due; payments other than by credit card will be invoiced via e-mail 15 days in advance; all payments will be billed.

3. About Contract

   • What is included in the Contract or Rental Agreement?

     You may find a sample Rent-A-Server Service Agreement by clicking here.

   • How and when may I terminate a Contract?

     Contract terms are 6 or 12 months long, and are automatically renewed, if no other notice is received from the customer 15 days in advance. Payment periods are 1, 3, 6 or 12 months in advance. You may terminate a contract with a written communication to Servers-R-Us at least 30 days before next payment is due.

   • What if I want to change the terms of a Contract?

     You may change the terms of your contract (contract length and payment period) with a written communication to Servers-R-Us 15 days before the contract is renewed.

     You may request a change of the contracted data traffic with a written communication to Servers-R-Us 21 days before next payment is due.

     You may upgrade your server configuration any time you want; a setup charge will be applied.

4. About Timing

   • How long does it take to have a server available online?

     If you make your first payment by credit card, your server will be available 3 business days after you placed your order. If you choose another form of payment, your server will be available 3 business days after your payment has been credited to our account.

5. About the Rent-A-Server Procedure

   • How does the Rent-A-Server procedure works?

     This is a five-step procedure, through which you order a server form Servers-R-Us. You may cancel the procedure any time you want, before concluding step 4. Step 5 is optional and may be skipped until later.

     At step 1 you choose your server configuration and a bundle data traffic bandwidth; you choose the length of your contract (6 or 12 months, renewable) and your payment periods (1, 3, 6 or 12 months in advance). The amount of the first payment and subsequent payments will be calculated.

     At step 2 you provide your data: Registrant name, address, and e-mail; billing data: name and address; Administrative Contact Person name and e-mail; Technical Contact Person name and e-mail. All information provided to Servers-R-Us by our Customers will remain 100% confidential and not sold to anyone.

     At step 3 you review and eventually accept the contract or rental agreement between you and Servers-R-Us. You may find a sample Rent-A-Server Service Agreement by clicking here.

     At step 4 you choose your payment method: credit card, wire transfer, check or money order. When finishing this step, the terms of the contract become effective.

     At step 5 you provide login data in order to be able to enter to a private space in our CUSTOMERS section, from where you may receive information and place requests of services from Servers-R-Us. This fifth step is optional and may be skipped until the first time you want to enter the CUSTOMERS section.

   • What data do I have to provide?

     During the Rent-A-Server procedure, at step 1 you choose your server configuration and a bundle data traffic bandwidth; you choose the length of your contract (6 or 12 months, renewable) and your payment periods (1, 3, 6 or 12 months in advance). The amount of the first payment and subsequent payments will be calculated.

     At step 2 you provide your data: Registrant name, address, and e-mail; billing data: name and address; Administrative Contact Person name and e-mail; Technical Contact Person name and e-mail.

     All information provided to Servers-R-Us by our Customers will remain 100% confidential and not sold to anyone.

   • What is the role of the Administrative Contact Person?

     The Administrative Contact Person will receive invoices, when applicable. We expect this person to deal with contract and payment issues. All e-mail related with these administrative matters will be sent to this person's e-mail address.

     The Administrative Contact and the Technical Contact Persons may be the same.

   • What is the role of the Technical Contact Person?

     We expect this person to deal with IP addresses allocation, Domain Name Servers configuration, etc. All e-mail related with these technical matters will be sent to this person's e-mail address.

     The Technical Contact and the Administrative Contact Persons may be the same.